Complaints Process
Complaints Process
As a valued patient of Pymble Medical & Dental Centre, you have the right to submit a complaint if you believe our service and / or provision of care has not been of a high standard. If you submit a complaint your care will not be affected in any way.
You can submit a letter of complaint via post or email. In this letter, please include:
Attn Practice Manager
Pymble Medical & Dental Centre
951-957 Pacific Highway, Pymble NSW 2073
Email your letter to:
pm@pymblemedicaldentalcentre.com
If you are not satisfied with the outcome you can refer your complaint to the National Health Practitioner Ombudsman & Privacy Commissioner by contacting:
Office of the National Health Practitioner of Privacy Commissioner
Suite 2310, Level 23, HWT Tower
40 City Road
Southgate VIC 3006
T: (03) 9674 0421
E: complaints@nhpopc.com.au
W: www.nhpopc.gov.au
or
Health Care Complaints Commission
T: 1800 043 159
E: hccc@hccc.nsw.gov.au
W: http://www.hccc.nsw.gov.au/
P: Locked Mail Bag 18, STRAWBERRY HILLS NSW 2012
You can submit a letter of complaint via post or email. In this letter, please include:
- The nature of your complaint
- Your name and relevant contact details
- The name(s) of the indiviual(s) involved
- The date and approximate time of when the incident occured
- Your ideas about how you would like us to help you, or how we could ensure such as incident is not repeated in the future
- A personalised response from us ackowledging your complaint
- We will investigate the complaint and make every effort to resolve the issue in a timely manner
- Communication from us detailing how the issue was resolved
Attn Practice Manager
Pymble Medical & Dental Centre
951-957 Pacific Highway, Pymble NSW 2073
Email your letter to:
pm@pymblemedicaldentalcentre.com
If you are not satisfied with the outcome you can refer your complaint to the National Health Practitioner Ombudsman & Privacy Commissioner by contacting:
Office of the National Health Practitioner of Privacy Commissioner
Suite 2310, Level 23, HWT Tower
40 City Road
Southgate VIC 3006
T: (03) 9674 0421
E: complaints@nhpopc.com.au
W: www.nhpopc.gov.au
or
Health Care Complaints Commission
T: 1800 043 159
E: hccc@hccc.nsw.gov.au
W: http://www.hccc.nsw.gov.au/
P: Locked Mail Bag 18, STRAWBERRY HILLS NSW 2012