Complaints Process

As a valued patient of Pymble Medical & Dental Centre, you have the right to submit a complaint if you believe our service and / or provision of care has not been of a high standard. If you submit a complaint your care will not be affected in any way.

You can submit a letter of complaint via post or email. In this letter, please include:

• The nature of your complaint
• Your name and relevant contact details
• The name(s) of the indiviual(s) involved
• The date and approximate time of when the incident occured
• Your ideas about how you would like us to help you, or how we could ensure such as incident is not repeated in the future
  
  

Upon submitting your complaint you should expect:

• A personalised response from us ackowledging your complaint
• We will investigate the complaint and make every effort to resolve the issue in a timely manner
• Communication from us detailing how the issue was resolved
  
  

Send your letter to:

Attn Practice Manager
Pymble Medical & Dental Centre
951-957 Pacific Highway, Pymble NSW 2073

Email your letter to:
pm@pymblemedicaldentalcentre.com

If you are not satisfied with the outcome you can refer your complaint to the National Health Practitioner Ombudsman & Privacy Commissioner by contacting:

Office of the National Health Practitioner of Privacy Commissioner
Suite 2310, Level 23, HWT Tower
40 City Road
Southgate VIC 3006

T: (03) 9674 0421
E: complaints@nhpopc.com.au
W: www.nhpopc.gov.au

or
Health Care Complaints Commission
T: 1800 043 159
E: hccc@hccc.nsw.gov.au
W: http://www.hccc.nsw.gov.au/
P: Locked Mail Bag 18, STRAWBERRY HILLS NSW 2012